The general terms of business of the OREA platform — the rights and obligations of buyers, sellers and OREA.
Every important section carries a plain-language note in a box like this one. It is not legally binding — the full text below it is — but it saves you time.
OREA is an intermediary platform: you enter into the sale contract directly with the seller, while OREA is responsible for the platform working properly.
1.1. This website is owned by Orea Bazaar d.o.o., with its registered office at Lanište 18, Zagreb, Republic of Croatia, OIB 03402308165 ("OREA").
1.2. Through these terms of business, OREA sets out clearly and plainly, for its buyers and prospective buyers, the circumstances that matter for forming, performing and terminating a contract. OREA is the platform on which sellers may offer products and buyers may buy them, which among other things means the following:
1.3. These general terms of business have been drawn up in accordance with the Consumer Protection Act, the Trade Act, the Electronic Commerce Act, the Civil Obligations Act and other regulations governing the rights and obligations of contract formation.
1.4. For clarity, the following terms have the meanings set out below:
"Buyer" means a natural or legal person interested in buying, or who has bought, a Seller's product.
These terms apply to buyers who are natural persons and to buyers who are legal entities alike, and OREA provides the same standard and quality of service to both. The law, however, grants natural persons, as consumers, a higher degree of protection than legal entities, and through these terms OREA gives users who are natural persons that statutory protection (for example the right to withdraw unilaterally from a distance contract under clause 6, which is available only to consumers — buyers who are natural persons).
"OREA" Orea Bazaar d.o.o.
Lanište 18, 10 000 Zagreb
Republika Hrvatska
OIB: 03402308165
email: info@oreabazaar.com
telefon: +387 61 680 880
IBAN: HR7024840081135278068 , otvoren kod Raiffeisenbank Austria d.d.
"Seller" means a natural or legal person who advertises and sells products through OREA.
"Contract" means the binding agreement between the Seller and the Buyer, the content of which is set out in these terms. By advertising and offering products for sale through the OREA platform, Sellers agree to sell and Buyers agree to buy on the rights and obligations set out in these terms.
OREA takes on obligations towards the Buyer and the Seller only where these terms say so expressly.
Colours and dimensions in photographs may differ from the product itself.
Buyers may buy the products offered to them at the moment of purchase on OREA.
The colour and dimensions of a product may differ from how they appear in the photograph on the website.
The price is shown with each product; delivery is charged separately and shown at checkout. You pay by online banking, or cash on delivery where the seller allows it.
3.1. Prices are clearly shown on the website next to each product, stated in kuna and euro at the fixed conversion rate of 1 EUR = 7.53450 kuna. VAT, where charged, is included in the price. Before confirming an order, the Buyer is clearly informed of the total final price payable.
3.2. The total price does not include delivery. The delivery cost is set by the external delivery provider and is shown separately, as an additional cost, when the purchase is completed on the OREA website.
3.3. Where payment is made by online banking, transfer and interbank transaction charges are not included in the price.
3.4. The Buyer may pay in the following ways:
3.5. The Seller will issue an invoice and send it by email within 30 days of payment by online banking, or issue it in paper form where the Buyer chose cash on delivery.
An order is complete once you go through the whole checkout (or choose cash on delivery) and receive an email confirmation. Delivery typically takes up to 30 working days.
4.1.1. Orders are placed electronically. A Buyer may order as a registered or unregistered user. Pressing "Add to cart" puts the selected product in the shopping cart. Products are treated as ordered the moment the Buyer completes the whole checkout, or chooses cash on delivery where the Seller has enabled it for that product. The Buyer then receives an email confirming the order was received.
4.1.2. Sellers will try to keep every ordered product available. If an ordered product is unavailable, the Seller must tell the Buyer within one working day of confirming the order, and then offer delivery on a longer lead time.
4.2.1. Delivery is carried out by an external carrier chosen by OREA and/or the Seller. The carriers available for a given product are shown clearly to the Buyer during the order process.
4.2.2. Delivery is made to every country listed on the OREA platform as a possible delivery destination.
4.2.3. Delivery normally takes up to 30 working days, excluding weekends, public holidays and other non-working days. The Buyer is told the expected delivery time in the order confirmation email.
4.2.4. The Seller may change an agreed delivery date because of circumstances that arise later or are outside the Seller's control, and propose a new date in agreement with the Buyer.
4.2.5. Delivery is made to the address given in the order. Goods are packed so that ordinary handling in transit cannot damage them.
4.2.6. The Buyer is solely responsible for making the delivery address able to accept the delivery and, if not personally available, must arrange for an adult to be present. Couriers will not leave products without a signed proof of receipt. If the Buyer refuses to sign, the delivery is recorded as refused.
4.2.7. The carrier will attempt delivery at most twice. If the Buyer does not collect the products after two attempts, the order is treated as cancelled and returned to the Seller. The Buyer may then request a refund within 8 days of the last delivery attempt, bearing the cost of the failed attempts and of returning the products to the Seller. A refund request may be addressed to either the Seller or OREA: OREA must issue the refund if, at the time of the request, the purchase price is still in OREA's business account, and the Seller must issue it if the funds have already been transferred to the Seller's account.
4.2.8. The Seller will meet a justified refund request within 14 days of receiving it.
4.2.9. Delivery may be suspended for reasons of force majeure — for example, though not only, roads closed by wind or interrupted ferry routes. The Seller will then make every reasonable effort to contact the Buyer in good time and agree an alternative delivery date.
4.2.10. If delivery is more than 3 days later than the maximum delivery time stated for a product, for reasons the Seller is responsible for (including the carrier's proper performance), the Buyer may cancel the order on the OREA platform using "request order cancellation". The Buyer is then refunded the full amount paid.
The contract is a one-off — it is performed when you receive the product and pay for it, and some rights and obligations (clauses 6–8) survive that.
A contract formed as described in these terms is a one-off contract for the sale of a product. It is performed when the Buyer receives the ordered product and pays the purchase price. Even so, certain rights and obligations continue after performance, under clauses 6 to 8.
If you buy as a private individual you may withdraw within 14 days of delivery, without giving a reason. You return the product at your own cost, directly to the seller's address.
6.1. A Buyer — only where the Buyer is a natural person (a consumer) — may withdraw from the Contract unilaterally, without giving a reason, within 14 days of delivery. OREA and the Seller thereby give consumers the rights guaranteed by the Consumer Protection Act. In every other case, where the Buyer is a legal entity or business, placing an order forms a Contract that cannot be withdrawn from this way unless the Seller allows it in the individual case.
6.2. A Buyer who wishes to withdraw must notify the Seller or OREA before that deadline, by an unequivocal statement sent by email or post, giving their name, address, telephone number and email address.
6.3. On unilateral withdrawal under this clause, the Buyer must return the product within 14 days, at their own cost and through a carrier they arrange, solely to the Seller's address as given in the order confirmation email. Returning the product to OREA's address does not count as a valid return for the purposes of this withdrawal right.
6.4. If the Buyer withdraws unilaterally, OREA must refund the money within the following 14 days, to the bank account the payment was made from. If OREA had already transferred the purchase price to the Seller by the time the refund request arrived, the Seller must issue the refund.
6.5. The Buyer is liable for any diminished value of the product resulting from handling it beyond what was necessary to establish its nature, characteristics and functioning. Only the Seller who sent the product to the Buyer, and to whom it is returned under this clause, assesses that diminished value. OREA takes no part in the assessment and is not responsible for it.
6.6. If the Seller finds that the Buyer diminished the product's value by up to 50% before returning it, the Buyer is entitled to a refund of 50% of the purchase price. If the Seller finds the value was diminished by more than 50%, the Buyer loses the right to a refund of the purchase price.
Report hidden defects to the seller or OREA without delay — only the seller is liable for them, and a replacement, a price reduction or withdrawal from the contract are all possible.
7.1. Material defects are defects that existed at delivery but that the Buyer could not detect on handover, or that arose as a consequence of a circumstance existing at delivery (faulty packaging, for example) where that consequence appeared within 6 months of delivery.
7.2. In those cases the Buyer must notify the Seller of the defect without delay, and at the latest within two months of noticing it, or two years from delivery. The Buyer may notify OREA instead of the Seller, and OREA will forward the notice to the Seller without delay for handling. In every case, only the Seller is liable for the defect.
7.3. The product is treated as free of material defects, and as having every agreed characteristic and every characteristic expected of the same or similar products, where the Buyer notified the Seller of a defect after using or consuming 20% of the product from one package, in cases where the product consists of several identical or similar products or packages.
7.4. Where a complaint about a material defect is justified, the Buyer is entitled to replacement with a new, defect-free item, to a price reduction, or to withdrawal from the contract, depending on the circumstances and in line with the Civil Obligations Act. The Buyer exercises these rights on presentation of the invoice for the product concerned.
7.5. OREA bears no responsibility for communication about, or the exercise of, any rights or obligations arising from material defects. The Seller and the Buyer must deal with each other directly on such matters.
Send complaints, questions and grievances to support@oreabazaar.com — a written reply follows within 15 days. We try to settle disputes amicably.
8.1. Under Regulation 524/2013 on online consumer dispute resolution, disputes arising from online purchases may be settled through the platform accessible here.
8.2. This means that where a problem arises with an online purchase within the EU (a faulty product, a replacement that cannot be made, and so on), a complaint may be filed at that link, in any official EU language.
8.3. Trust is the foundation of our business, so we invite buyers to come to us first, if they wish, so we can help resolve any difficulty as quickly as possible. Complaints, questions and grievances can be sent to support@oreabazaar.com.
8.4. OREA replies to complaints in writing within 15 days of receiving them. To receive the reply, the Buyer should give accurate contact details in the complaint itself.
8.5. OREA will try to settle any dispute with a Buyer amicably. Where that is not possible, the court seated in Zagreb, Republic of Croatia, has jurisdiction.
8.6. Where a consumer complaint concerns obligations the Seller (not OREA) owes the Buyer under these terms, the Buyer may bring it directly to the Seller at the email address given in the order confirmation. If OREA receives such a complaint it is not authorised to decide it, and will forward it to the Seller without delay and inform the Buyer.
We may change these terms; changes are published on the site at least 8 days before they take effect.
9.1. OREA may amend or supplement these terms at any time without prior notice, and will publish the amended terms at www.oreabazaar.com. Sellers and Buyers are notified the next time they visit OREA and/or by email. Notice of an amendment is available to Buyers and Sellers at least 8 days before it takes effect.
9.2. Where the nature of a particular product or sales process requires any rule — including rules on delivery, delivery time or material defects — to depart from these terms, the departure is clearly marked during the order process.
9.3. These terms were last updated and published on 4 November 2022.
Write to us before you order — it is faster than a complaint afterwards.