Answers to the questions buyers and sellers ask us most. If yours is not here, get in touch.
Delivery cost depends on your location and the size of the parcel. You see the delivery total, and the order total, at the last step of checkout. If you have any questions, just get in touch.
To check an order's status, send us the order ID. Once we look it up in our system we will tell you where it stands. If the order is being prepared, we contact the maker or shop and come back to you as soon as we can.
If a product arrives damaged, email us straight away with photographs of the damage and your order details. Our support team will help you resolve it and arrange a return or a replacement.
You can pay by credit and debit card, PayPal, and other common online methods. Every available method is shown at the last step of checkout.
To cancel an order, contact us by email or phone as soon as you can. An order can only be cancelled before the parcel has been dispatched.
Products on OREA are available worldwide. Because every maker runs their own business, though, some products may not ship outside Bosnia and Herzegovina. If you run into trouble ordering, tell us and we will try to arrange delivery.
We deliver to Croatia. Since every maker on OREA runs an independent business, some products may not be available for delivery there. If you have questions, get in touch.
The discount is applied automatically at the last step of checkout, before you confirm the order. If you have questions, get in touch.
Use the "Contact the seller" option on the product page. It lets you ask the seller specific questions about that product directly.
Sign in to your profile and open "Account settings". There you can change your personal details, delivery address and other information.
Email us, call us, or use our chat. Our support team will be glad to help.
Register your shop, then add your products with good photographs and detailed descriptions. A quality review follows, so that every shop meets our standards and terms. There is more on the Seller terms page.
Your shop is inactive because it has not passed the quality review. To be activated it needs to meet our standards and terms. If you have questions, get in touch.
Sign in and open "Edit shop". There you can change product descriptions, add new photographs and update the rest of your details.
The commission is a percentage of the total price of the product sold. The terms of use set out the details.
Return conditions vary by seller. In general, products must come back unused, in their original condition and packaging. Check the individual seller's return policy, or ask us.
We answer every question within 2 hours during working hours (9am–5pm). Use our chat for a fast answer, or reach us by email or phone.
We answer every question within 2 hours during working hours (9am–5pm). For a question about a specific product, writing to the maker directly is fastest — the button is on the product page.