Fastest is when the answer already exists. If it does not, send a request — the team sees your order and replies within one working day. Chat is for what cannot wait.
Most questions about orders, delivery, payment and returns already have an answer with steps.
Most common
You get a ticket number and an e-mail; the team sees your order and payment, so nothing to retell. A reply within one working day, the conversation stays on OREA.
For what cannot wait. For anything about an order a request is better: chat cannot see your order and the conversation is not kept in your profile.
A reply within 2 hours during working hours (9am–5pm)
Most questions about delivery, payment and returns already have an answer. OREA is not the seller — orders go straight to the shops you buy from — but we handle the complaints.
Frequently asked questions